Responsible Gaming

Gaming Should Be Entertainment

At Grosvenor Casino, we believe that gambling should only ever be a form of entertainment, not a way to earn money or solve financial problems. It's important to approach casino gaming with a realistic mindset and to set strict limits on both time and money spent.

Please gamble responsibly and within your means. If you feel that your gambling is becoming a concern, support is available.

Age Verification

In the United Kingdom, you must be 18 years of age or older to gamble legally. Grosvenor Casino is committed to preventing underage gambling. If you are under 18, you must not attempt to register an account or participate in any gambling activities.

We reserve the right to request proof of identity and age at any time.

Warning Signs of Problem Gambling

Please be honest with yourself. If you recognise any of the following warning signs, you may have a gambling problem:

• Gambling with money you cannot afford to lose
• Chasing losses by gambling more to try to recover money
• Hiding or lying about your gambling activities
• Neglecting family, friends, work, or other responsibilities due to gambling
• Gambling to escape problems, stress, anxiety, or negative emotions
• Spending more time or money gambling than intended
• Failed attempts to cut down or stop gambling
• Borrowing money to gamble or pay gambling debts
• Feeling anxious, irritable, or restless when not gambling
• Experiencing relationship conflicts due to gambling

If any of these apply to you, please reach out for support immediately.

Self-Help Tools & Responsible Gaming Features

Grosvenor Casino provides a range of tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose over a period of time
• Reality Checks: Receive regular reminders about the time and money you've spent
• Self-Exclusion: Voluntarily exclude yourself from your account for a set period or permanently
• Account Closure: Close your account at any time if you wish to stop gambling

To access these tools or for more information, please contact Grosvenor Casino's customer support team.

Support Organizations & Helplines

If you or someone you know is struggling with gambling, help is available. The following organisations provide free, confidential support:

United Kingdom

• GamCare – Free counselling and support for problem gamblers
  Website: www.gamcare.org.uk
  National Problem Gambling Clinic: Available through NHS referral
• GamStop – National self-exclusion scheme
  Website: www.gamstop.co.uk
  Allows you to self-exclude from all UK-licensed online gambling operators
• Gamblers Anonymous
  Phone: 07700 184 526
  Free peer support meetings across the UK

Other Countries

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  1-800-522-4700 (helpline)
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Telefonberatung: 0800 1 372 374 (free helpline)

Need Help?

If gambling is causing you or your family distress, please seek help today. It is never too late, and support is always available.

You can contact any of the organisations listed above at any time. All support services are free and confidential.

Remember: Problem gambling is treatable, and many people successfully recover with the right support and commitment.